To delete an order simply login to your admin dashboard and click the "view orders tile. Here you will find a list of all the orders in your database. Simply click the red delete link on the order row for the order you wish to delete

To update an order status (shipped, pending, paid, finalized etc) simply login to your admin dashboard and click "view orders". Select the order from the list by clicking the blue "update" link. Scroll down to the "status" field and make a selection from the drop down list. Click save at the bottom of the page. Once you click save an email notification will be sent to the customer advising them of the change in order status

To view your orders simply login to your admin dashboard and click the "view orders" tile. This will list on one screen a list of all your current orders.

You have the option of accepting both credit card payments (using Stripe payments) and/or direct deposit into a bank account of your choosing.

To enable credit card payments, click on the "Theme Management" tile from your admin dashboard, scroll down, and select "Yes" in the Credit Card Payments dropdown. If "No" is selected, this payment method will not appear in the customer’s payment options. Once an order is received, log in to your Stripe dashboard, navigate to the "Customers" panel, and click on the customer's profile to view their payment details. To enable online payments via Stripe, you also need to supply your Stripe public and private keys. You can provide them here. Once we receive them, we will integrate them into your store, enabling customer profiles and payment processing through Stripe. You can sign up for your free Stripe account here. Even if you choose to not accept credit card payments, a Stripe account is still required as your customer personal details are stored in the highly secure Stripe environment, as such for your store to work we still need to integrate Stripe private and public keys into your installation which can be obtained by creating a free Stripe account on the above link.

To enable bank account payments, click on the "Theme Management" tile from your admin dashboard, scroll down, and fill in the Account Name, BSB, and Account Number fields. If these fields are left empty, the system will not recognize it as a valid payment method, and this option will not be displayed to customers. If a customer selects direct bank deposit as their payment method, they will receive your banking details and a payment reference number during the checkout process. This reference number is identical to the order number, which you can view in the "View Orders" tile from the admin dashboard. Please check your bank statements for this reference number before marking the order as "Paid".

When finished, click save at the bottom of the page

Stripe will charge a surcharge percentage for each credit card transaction they process for you. These are approximately 2.5% of the total sale/transaction price for domestic cards and 3.5% of the total sale/transaction price for international cards. This fee will be deducted by stripe prior to them transferring the payments they collect for you, to your nominated bank account. You have the option to pass payment surcharge fee onto the customer to cover this stripe fee.

To change the percentage of the fee that is added to your customers total sale price simply login to your admin dashboard and select the "theme management" tile. Scroll down to "credit card surcharge percentage" and enter your desired surcharge percentage amount. For example if you enter 2.5 in this field, and the customers sale price total is $100.00 then they will be charged 2.5% extra, so $102.50 in total. If this box is empty or has a 0 value, then no surcharge will be charged to the customer.

If a surcharge is payable then they will receive a notification about the surcharge and the amount of the surcharge prior to making their payment so they are aware of this fee.

Click save at the bottom of the page

To add a new product, simply log in to your admin dashboard and click the "Add Product" tile. Then, fill in the following details:

Item Code: The item code will be automatically filled out, so there is no need to enter anything here.

Item Name: Provide a short name for the item. For example, Nike Shoes.

Item Description: Enter a full description of the item. For example, Nike Air Basketball Shoes, limited edition, ultra lightweight.

Digital File: If you are selling a digital file, click the "Browse" button and search your computer for the file you wish to sell.

Product Category: Select a category for your product. This category will appear on the main page, where customers can filter products by category. If you need to create new categories, please refer to the knowledge base article on creating categories.

Product Colour: Enter the available colour options for the product. Press enter after typing each colour, and it will be added to the tag list automatically.

Product Size: Enter the available size options for the product. Press enter after typing each size, and it will be added to the tag list automatically.

Item Price: Enter the total selling price of the item. This figure should include shipping and tax, if applicable.

Mark-up Price: If you want the selling price to display as a discounted price, enter a higher price here. For example, if your selling price is $10.00 and you enter $20.00 here, $20.00 will appear with a line through it, and a message will say 50% off!!.

Item Tax: This amount represents the tax you are charging for the product. This is for the customers reference only, and the total selling price should include shipping and tax fees.

Shipping Price: This is the shipping cost for the product. It is for the customers reference only, and the total selling price should include both shipping and tax fees. An information label will display the amount of shipping included in the price, if applicable.

Number in Stock: This is the number of items you have in stock. It will decrease automatically as customers purchase the item. When stock reaches 0, the product will be displayed as "Sold Out" in your store. Be sure to update this number in the Edit Product screen when you receive more stock.

Supplier: This is for your reference only and will not be shown to customers. You can leave this field blank or enter the supplier you purchased the item from.

Upload Images: Click "Browse" and search your computer for the product image. You can upload up to 5 separate images.

Your store products are listed into categories (shirts, shorts, glasses etc). This allows them to be easily accessible to customers on the main page. Before adding your products to your store it is a good idea to add your different product categories first. To add categories simply login to your admin dashboard and click the "category management" tile. Type the name of a category you would like in the "add category" field then click the "add" button.

Stripe Payments is a major credit card processing service used by millions of businesses worldwide, and we use Stripe for our online stores. To ensure payments made through your payment gateway are allocated to your Stripe account, we need to configure your Stripe publishable and secret keys.

These keys are provided when you sign up for Stripe here.

When you log in to your Veteran Merch Australia dashboard for the first time, a pop-up will prompt you to enter these keys. Once we receive them, we will program them into your online shop to ensure credit card payments are correctly allocated to your Stripe account.

As customer data is securely stored with Stripe, these keys are required even if you choose not to accept credit card payments.

For a step-by-step guide on setting up your Stripe account, please click here.

To change the company name of your shop, simply click on the Theme Management tile from your admin dashboard and enter a new company name in the Company Name field. This name will appear in browser tabs, emails, and the copyright bar at the bottom of each page. When finished, click save at the bottom of the page

You can easily change the color of your navigation bar (top section) and footer (bottom section). From your dashboard, simply navigate to the Theme Management tile and scroll down to "Navbar Color" and "Footer Color."

Click inside the color box, and a color picker will open. You can select a color from the picker or enter a specific RGB code.

For a free color picker that displays RGB values, visit this link.

When finished, click save at the bottom of the page

To change your store button colours simply login to your admin dashboard and click on the "theme management" tile. Scroll down to the "button 1 colour" and the "button 2 colour" pickers (square boxes with colour inside them). Click inside a box then a colour selector will appear, choose a colour for each button. Throughout the site there is usually two buttons on each page therefore the two colours you choose here will appear on each page button. When finished, click save at the bottom of the page

To change your store email address simply login to your admin dashboard and click on the "theme management" tile then enter your email address in the "company email" field. This email address will be used to notify you of new order notifications as well as new support tickets from customers. When finished, click save at the bottom of the page

To change your store logo simply login to your admin dashboard and click on the "theme management" tile. Scroll down to the "logo" field and click the "choose file" button, then search your computer for your logo file. We recommend choosing a logo that is a .png file with a transparent background so it blends better with your navbar colour. We also recommend using a logo not more then 250px wide or 50px high, for optimal viewing performance. When finished, click save at the bottom of the page

You have the ability to restrict shop access so only customers with an access code can access the store. This is especially useful if you want to run members only early bird sales, or for any other reason you only want certain people to access your store

To restrict the store access simply login to the admin dashboard and click on the "theme management" tile, and scroll down to "restrict access". When you select "yes" a field will appear underneath asking for you to enter your access code. Enter the access code and click "save" at the bottom of the page. Now anyone attempting to use your store will have a black screen with a box requesting the access code, and they will only be granted access when they enter the correct code

To change your the currency your products sell for and the currency billed to your customers, simply login to your admin dashboard and click on the "theme management" tile. Scroll down to the "currency" field and select your desired currency. When finished, click save at the bottom of the page